Frequently Asked Questions

Can’t find the answer to your question? Feel free to contact us! We are always ready to assist you with any questions you may have in mind.

Account Settings
Helpful Resources
How do I create a CareerHub Central account?

You can create a CareerHub Central account here.

How do I log into my CareerHub Central account?

You can log into your CareerHub Central account here.

How do I contact support?
Job Packs
What is a Job Pack?

Job Packs allow employers to purchase jobs in bulk and at a discounted rate. To learn more about job pack pricing, click here.

How do I purchase a Job Pack?

Job Packs can be viewed and added to your shopping cart by selecting “Shop Job Packs” from the home page once you are logged into CareerHub Central. After determining which Job Pack best meets your needs, click “Add to Cart” to purchase your job pack.

You can also purchase a Job Pack from your account. Simply click on your name in the upper right corner of the screen, select “My Account” and then from Account Settings, select “Job Credits” tab. Click on the “Buy Job Credits” button.

How do I use my Job Pack?

Create a job posting and proceed through the posting process until you reach your shopping cart. From the shopping cart, under the price of a job, click to view the available job packs from the dropdown. Select the job pack you would like to apply toward your post. Once the job pack is selected, you should see the price drop to 0.00.

How long will my Job Pack remain active?

Your Job Pack will remain active for a year after the date of purchase.

Where can I view remaining credits and the expiration date of my job pack?

To check the credits remaining and expiration date of a purchased Job Pack, simply select the “My Account” menu item under your name in the top right from the home page. Once you are on the “Account Settings” page, click the “Job Credits” tab. From the Job Packs page you will be able to view the size of the pack you purchased, the remaining credits and the expiration date.

I purchased a Job Pack. Why am I still being charged to post?

Because Job Pack credits are applied from the shopping cart, you may notice a charge being tallied as you add target universities to your posting. This charge reflects the price of the job posting if you do not use a job pack credit. Upon selecting “Apply Credit” for the job in your shopping cart, the charge for posting will be reduced to 0.00.

Job Posting
The university I want is not on the list. How can I post to it?

The participating schools list reflects an accurate list of all CareerHub Central schools. Please let us know about other universities you’d like to recruit from and we’ll reach out to those universities to invite them to join our network of universities. To do so, click Contact Us and then Request New University in the Network to submit your request.

How long does a CareerHub for Employers job posting run?

Your posting may be live for as long as 37 days. CareerHub Central jobs are designed to post for 30 days and are subject to university approval. Because some universities can take a few days to review a posting, our system adds a 7 day grace period on top of the default 30 day window.

How do I view my posting at the university’s website?

The convenience of a multi-university post ensures that you do not need to log in at each individual university to view your posting. During the posting process, you are able to preview how your job will appear to students. After purchase, your posting will be automatically distributed to your targeted universities.

If a university chooses not to post your position, you will see this information on the job profile after logging in to your CareerHub Central account.

How do I edit my posting?

To edit your posting, contact CareerHub Central Support.

Can I edit how long applicants are accepted to a posting?

Employers can withdraw a posting to immediately close the job to all universities targeted while posting the job.

Otherwise, your posting may be live for as long as a total of 37 days. CareerHub Central jobs are designed to post for 30 days and are subject to university approval. Because some universities can take a few days to review a posting, our system adds a 7 day grace period on top of the default 30 day window.

How many students viewed my job?

From your list of jobs, click on the job’s title. On the job profile, you will see your targeted universities, universities where your posting is live and the total number of student views per posting.

How do I post a job to my connected universities?

When you initiate a job posting and fill out your job details, you will advance to the next step allowing you to target candidates from particular universities of interest. At this time you will be presented with the option to target candidates at connected universities at the top of the page. Once selected, we will give you the opportunity to review and make adjustments if required; otherwise, you job will be targeted to all of your connected universities.

Why did a university reject my job?

CareerHub Central works closely with universities in their graduate placement efforts. Therefore, each university may choose to accept or reject a new job posting as they see fit. Upon receiving a job denied alert, you may contact the specific school for an explanation. You can browse the school’s profile to access their contact information.

Feature Availability at Universities
Can I see features before requesting a connection?

Yes, you can research universities and the CareerHub Central features available on a per university basis by selecting Universities from the top navigation bar. From the Universities page, click the All Universities tab. Each university in the list will show you the CareerHub Central features it has enabled. Additionally, if you are viewing the university’s profile, you will be able to see the enabled features.

 

How do I see approved features at each university?

Once you have made a request to join a university network and the university has approved your connection request, you will be able to see the university’s unique and exclusive features from your Connected Universities list.

Passwords and Login
Payments, Discounts and Refunds
What happens if I fail to use credits in my Job Pack before expiration?

Credits do not roll over, cannot be extended, and are non-refundable. To prevent the loss of credits, we encourage you to use all the credits in your Job Pack before the expiration date.

How do I pay for a job posting?

Payment must be made by credit card at the time of posting. Visa, MasterCard, and American Express cards are accepted for payment.

Do I receive a refund if I cancel my posting early?

Job postings are non-refundable.

Does CareerHub offer discounts on Job Postings?

CareerHub Central offers job packs which allow employers to purchase jobs in bulk at a discounted rate. Job credits in a job pack remain active for a year after the date of purchase. To learn more, contact Sales.

If a school rejected my posting, can I select an alternate school to post to?

Schools have 7 days to review, approve or reject a posting. During the 7-day approval period, if any school declines the posting, please contact our Support team to re-target your posting.

CareerHub Central is not responsible for job postings that contain misspelled words, typographical errors, or garbled text, and does not offer refunds on these grounds.

What is a Courtesy Credit?

A courtesy credit is a job credit applied to your account by our support team. It can be used to post a job free of charge. If you have courtesy credits, they can be viewed from your account under job credits. Each courtesy credit on your account will specify the number of schools that can be targeted using the credit and when the credit expires.

How do I use my Courtesy Credit?

Create a job posting and proceed through the posting process until you reach your shopping cart. Select the credit you would like to apply to your job posting from the dropdown menu under the price. We will reduce the amount owed for the job to $0.00, and deduct one credit from your courtesy credits.

University Connections
Will I be charged for connecting to universities?

No, there are no fees for university connections.

What does a university connection allow me to do?

Establishing university connections through CareerHub Central will allow you to manage your recruiting activity across your connected universities.

How do I connect to universities?

Once you are logged in to CareerHub Central, you can research universities and the CareerHub Central features available on a per university basis by selecting from the navigation bar. From there, you can view universities you have already added on the Connected Universities tab, and universities you may like to add in the future on the All Universities tab. To add a university, simply look for the Connect option in the All Universities listing or if you are on the university’s profile page, click the Connect button. After requesting to add the university, the school may be listed as Connection Pending. The university will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the university, you will be alerted to the status of recruiting features in CareerHub Central.

Can I add more university connections later?

Yes, you can research universities and the CareerHub Central features available on a per university basis by selecting from the navigation bar.  On the Universities list, you can view universities you have already added and universities you may like to add in the future. To add a university, simply look for the Connect option in the university listing or if you are on the university’s profile page, click the Connect button.

Why aren’t recruiting features active at my universities?

In order for your recruiting features to be activated, the career services departments at your universities must approve your account. This can cause a delay between when you request the connection, and when your access is fully activated. While your connection to a university is awaiting approval, the university will be listed as Connection Pending from the All Universities list.

My request for specific features has been declined by a university. What can I do?

If you do not gain access to some of the features at one of your connected universities, we suggest you reach out to the university directly to see if there is a possibility of gaining access to the feature of interest.

Can I deactivate a connected university?

Yes, you can deactivate any of your university connections from the Connected Universities list, All Universities list, or from the university’s profile. Please note that although CareerHub Central will not send you updates for a deactivated university connection, you will still have an account with the university and may still receive correspondence or outreach directly from the university.  If you would like to resume using CareerHub Central to recruit from a deactivated university, you may reactivate the university connection at any time.