Frequently Asked Questions
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- Account Settings
- Helpful Resources
- Job Posting
- Feature Availability at Universities
- Passwords and Login
- University Connections
It is important to verify your email address so that your job postings and university connection requests can reach targeted schools.
When you created your CareerHub Central account, we sent you an email with a link to verify your account. If you cannot find the email, log in to CareerHub Central and click the button to resend the email to the current email address associated with your account.
If you have changed your email address and need to update it, log in to CareerHub Central, go to your account and update your email address. We will send you an email. To verify your account, click the link within the email.
Many of our member universities choose to review new contacts and job postings before they are made available to students. We encourage the use of a corporate or company email if available. This will assist universities in identifying you as a legitimate employer in their system and processing your account request in a timely manner.
CareerHub Central uses a third party web service which supplies publicly available information about your organisation based on your email domain. We use this information to pre-populate your employer profile fields when available in order to make the signup process as easy as possible and to ensure that the universities you work with have as much information as possible when reviewing your account. If you choose, you are welcome to edit, erase, or replace the information we have supplied at any time.
Once logged into CareerHub Central, click on your name in the upper right section of the page and click on the “My Profile” option. Enter the new information and click “Save”.
NOTE: If you are attempting to update the email address on the account, a confirmation e-mail will be sent to the new e-mail address. You must open this e-mail and click on the verification link inside in order for your e-mail address change to be processed. E-mail address changes can take up to eight hours to complete. In the meantime, you can continue to access your account using the old e-mail address as the username.
If you try to update the email on your account and you get a message that the email address is already in use, and you are utilising a unique corporate email address, then use the forgot password link on the login page to reset your password.
If you are utilising a shared departmental corporate email address (e.g. recruiting@example.com), we recommend checking within the department for the password prior to resetting it.
Once logged into CareerHub Central, click on your name in the upper right section of the page and click on the Employer Profile. Enter the new information and click Save. If you want to send the updated information to connected universities, click on the Publish Employer and Contact Profile. Universities have the ability to automatically accept your changes, or they may choose to review all employer updates in batches.
All employers in the EU usingCareerHub Central will be asked to provide a VAT number. You can enter your VAT number while creating a CareerHub Central account or from the Employer Profile accessible by clicking your name in the upper right corner of the screen and then selecting Employer Profile.
If your organisation does not have a VAT number or you enter an invalid VAT number and make a purchase on CareerHub Central, we will invoice you to collect the value added tax.
To enter your VAT number, log into CareerHub Central and click on your name from the upper right corner of the screen. Select Employer Profile and then enter your VAT number and click to save your profile.
The convenience of a multi-university post ensures that you do not need to log in at each individual university to view your posting. During the posting process, you are able to preview how your job will appear to students. After purchase, your posting will be automatically distributed to your targeted universities.
If a university chooses not to post your position, you will see this information on the job profile after logging in to your CareerHub Central account.
To edit your posting, contact CareerHub Central Support.
Employers can withdraw a posting to immediately close the job to all universities targeted while posting the job.
Otherwise, your posting may be live for as long as a total of 37 days. CareerHub Central jobs are designed to post for 30 days and are subject to university approval. Because some universities can take a few days to review a posting, our system adds a 7 day grace period on top of the default 30 day window.
When you initiate a job posting and fill out your job details, you will advance to the next step allowing you to target candidates from particular universities of interest. At this time you will be presented with the option to target candidates at connected universities at the top of the page. Once selected, we will give you the opportunity to review and make adjustments if required; otherwise, you job will be targeted to all of your connected universities.
The participating schools list reflects an accurate list of all CareerHub Central schools. Please let us know about other universities you’d like to recruit from and we’ll reach out to those universities to invite them to join our network of universities. To do so, click Contact Us and then Request New University in the Network to submit your request.
Your posting may be live for as long as 37 days. CareerHub Central jobs are designed to post for 30 days and are subject to university approval. Because some universities can take a few days to review a posting, our system adds a 7 day grace period on top of the default 30 day window.
CareerHub Central works closely with universities in their graduate placement efforts. Therefore, each university may choose to accept or reject a new job posting as they see fit. Upon receiving a job denied alert, you may contact the specific school for an explanation. You can browse the school’s profile to access their contact information.
Yes, you can research universities and the CareerHub Central features available on a per university basis by selecting Universities from the top navigation bar. From the Universities page, click the All Universities tab. Each university in the list will show you the CareerHub Central features it has enabled. Additionally, if you are viewing the university’s profile, you will be able to see the enabled features.
Once you have made a request to join a university network and the university has approved your connection request, you will be able to see the university’s unique and exclusive features from your Connected Universities list.
To change your password on your CareerHub Central account, click on your name in the upper right section of the page and select My Account. From Account Settings, click on the Passwords tab. Type in and confirm your new password. Click on the Change Password button to save your new password.
Individual email addresses are saved on CareerHub Central. If your account is already registered, you may utilise the Forgot Password tool to regain access of your account or you may be using an organisation-wide email address (e.g. recruiting@example.com) that may already be registered by a colleague. We recommend you check with your colleagues in your organisation prior to resetting the password.
Users are restricted from having multiple sessions open. If you try to log in while you or someone else using your login credentials have an open session, the system will prevent you from keeping simultaneous sessions open.
There is a “Forgot Password” link on the Login form. If you click this link, you will be requested to submit your email. Upon receipt of this request, the system will send you an email with a link to reset your password. If you did not receive the email after making a request, please check your spam folder in your email client.
No, there are no fees for university connections.
Establishing university connections through CareerHub Central will allow you to manage your recruiting activity across your connected universities.
Once you are logged in to CareerHub Central, you can research universities and the CareerHub Central features available on a per university basis by selecting from the navigation bar. From there, you can view universities you have already added on the Connected Universities tab, and universities you may like to add in the future on the All Universities tab. To add a university, simply look for the Connect option in the All Universities listing or if you are on the university’s profile page, click the Connect button. After requesting to add the university, the school may be listed as Connection Pending. The university will be alerted to your request and will have the opportunity to review your request for access to recruiting features. Once a decision has been made by the university, you will be alerted to the status of recruiting features in CareerHub Central.
Yes, you can research universities and the CareerHub Central features available on a per university basis by selecting from the navigation bar. On the Universities list, you can view universities you have already added and universities you may like to add in the future. To add a university, simply look for the Connect option in the university listing or if you are on the university’s profile page, click the Connect button.
In order for your recruiting features to be activated, the career services departments at your universities must approve your account. This can cause a delay between when you request the connection, and when your access is fully activated. While your connection to a university is awaiting approval, the university will be listed as Connection Pending from the All Universities list.
If you do not gain access to some of the features at one of your connected universities, we suggest you reach out to the university directly to see if there is a possibility of gaining access to the feature of interest.
Yes, you can deactivate any of your university connections from the Connected Universities list, All Universities list, or from the university’s profile. Please note that although CareerHub Central will not send you updates for a deactivated university connection, you will still have an account with the university and may still receive correspondence or outreach directly from the university. If you would like to resume using CareerHub Central to recruit from a deactivated university, you may reactivate the university connection at any time.
